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Products' Availability
Available: The product is available in our warehouse, and it can either be delivered to you, within 1-2 working days or it can be picked up by you during our working hours.
Not available: The product is not available or is not expected soon.
Upon order: As requested by the customer, we will contact our supplier. Within 1 – 2 working days, we will inform you about the cost and the availability of the product since prices are subject to change. Should the customer have proceeded with the payment beforehand and he/she is not willing to proceed with the order, a refund will take place within 2-3 working days.
If there are back-ordered items in your order, we will contact you to inform you about the delivery time of the unavailable products.
If you failed to find the product you were looking for, you may send your inquiries to info@germanos-medicals.gr. We are constantly adding more items to our range, so we are eager to learn about your needs.
Shipping & Receipts
Collection from our warehouse
You can pick up your order free of charge from our facilities from Monday to Friday from 8:00 am to 15:00 pm. We kindly advise you to call our call center, before your departure, to confirm that your order is ready for collection.
Attica Region
Deliveries within the city boundaries are carried out by our own fleet, between 11:00 am and 17:30 pm from Monday to Friday. If you place your order in our store by 12:00 pm, it will be delivered in two working days. You can ask us for a specific range of delivery hours for your convenience (eg 12: 00-14: 00, after 15:00 etc) always depending on the availability of the daily delivery schedule.
We offer free shipping to all orders over 40,00€, regardless of weight or volume.
Shipping is borne by the customer for any order below 40,00€ and the order is delivered by Intralink Logistics or Geniki Taxydromiki courier depending on the weight of the package. Delivery will be made in 1-3 days depending on the location and shipping costs are as follows:
If you wish to try out the Marena post-operative garments at your home, the service is charged a minimum of 5.00€, and an appointment should be booked beforehand.
* Please consult the map to see the areas served in the Attica region.
Rest of Attica, Mainland Greece, and the Islands
If you place your order in our e-shop by 12:00 pm it will be dispatched the same day by Intralink Logistics or the Geniki Taxydromiki courier depending on the weight of the package. Delivery will be made in 1-3 days depending on your location.
We offer free delivery to orders over 80,00€.Οrders are shipped by Intralink Logistics or the Geniki Taxydromiki courier depending on the weight of the package. In case the customer wishes to pay by cash on delivery, the service is charged extra. Free delivery does not apply to orders which include bulky furniture such as beds, etc., or orders placed by merchants/retailers.
For orders below 80,00€, the costs are as follows:
Cyprus
Shipping is not calculated automatically on our website. As soon as the order has been submitted, we’ll contact you to inform you about the shipping cost and cash-on-delivery cost (if requested). Repayment should be received before your order is dispatched.